Contact & Support
Customer satisfaction is our number on priority. Get help with your order, billing, or product questions.
Send an email to support@virtualbackgrounds.com. Our support is available 5 days a week and we usually respond within 1 hour during support hours. Contacting us on the weekend? We will get back to you on Monday.
To request a refund, please email support@virtualbackgrounds.com. Make sure you review our Refund Policy to confirm you are eligible.
You will receive an invoice right after you complete your payment. You can also find them anytime under "Invoices" in your dashboard menu.
We love product feedback! Whether it's something that feels "off" or a you have a cool idea, feel free to drop us a line at support@virtualbackgrounds.com and we will get back to you as soon as possible.
We're truly sorry to hear that! Please contact us at support@virtualbackgrounds.com including a detailed explanation of the issue and screenshots or screen recordings (if possible) so we can assist you in resolving it quickly.